Shipping | FAQs | T&Cs

SHIPPING

Jem Ham's open and limited edition prints are created in a different location to the original artworks. The shipping options and delivery times vary for these products.

For any tracking queries, please use the online tracking system for your listed delivery company in your order. e.g Sendle, Pack n Send, DHL, Deutschepost or Royal Mail. If you require more details, you can contact them directly to inquire about your delivery. 

Please note that COVID-19 has created delays within the dispatch and postal services. Whilst many orders will still arrive within expected time frames, there are some unpredictable delays that are out of our control. We appreciate your patience and understanding with any delivery delays that may occur on orders.

Q. How long does delivery take?

Original Artworks

Original artworks are created and dispatched from Jem Ham’s studio in Beaconsfield, Western Australia. We send all original artwork orders with Australia Post, Sendle or Pack n Send depending on the size. 

  • Within Australia

As a guide, once payment has been received and your items have been processed (between 1 to 3 working days), the standard delivery times are typically 2 to 12 working days depending on your location in Australia. Regional Australia can take longer, up to 20 working days. Where possible, local delivery of large artworks within metro Perth, WA will be arranged to expedite delivery times.

  •  International deliveries

Once payment has been received and your items have been processed the standard delivery times are typically 7 to 30 working days depending on your location in the world. As a guide, Sendle offers the following estimates based on three zones:

Zone 1 - New Zealand (10-20 working days)
Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
Zone 3 - Rest of the world (25-30 working days)

Delivery times may differ for the above locations for items dispatched with Pack n Send.

Open and Limited Edition Prints

Our open and limited edition prints are printed on order by one of the leading Fine Art and Photographic print on demand services currently on offer. Printing and processing takes approximately 2 to 4 working days and prints are dispatched from the UK by Royal Mail, DHL or Deutschepost. As a guide, standard delivery times are typically 7 to 30 working days depending on your location in the world. 

Q. How will I know when my order is on the way? 

As soon as your order is processed, you will receive a confirmation email acknowledging your purchase. In 2 to 4 working days time, once your order has been fulfilled and dispatched, you will receive another email with the shipping and tracking details.  

Q. What do I do if my order does not arrive after 30 days?

Please check your tracking details and contact the postal or delivery service for updates on your orders delivery status. As with any postal service, sometimes things can be delayed in transport. The postal services are the best people to discuss these issues with. If they are unable to assist you, please contact us directly. If the tracking for your order is empty or incorrect, please email jem@jemham.com and we will follow it up ASAP.

PO BOXES

Q. Do you deliver to P.O. Boxes? 

In the majority of cases, yes.

However, it varies for different items due to their size and dispatch origin which necessitates delivery by different couriers. If we cannot deliver a particular item to a P.O. Box or an Australia Post-owned property, this will be stated in the description for that item. Please double check this prior to purchasing.  

There are a few countries, however, that will only accept shipments labelled with a P.O. Box address. Parcels travelling to these destinations will be returned to the sender if no P.O. Box is displayed. These countries are: Oman, Papua New Guinea, Qatar, Saudi Arabia, The United Arab Emirates.

INTERNATIONAL ORDERS

Q. Do you ship internationally?

Yes.

Q. Do I have to pay duties and taxes on my overseas purchase?

Maybe. Please check this with customs in your country of residence. Some countries will withhold the items until you pay import duties, taxes and fees. In very rare cases customs may choose to inspect your item. Please note that Jem Ham is not liable for any import duties, taxes, levies, or customs fees that your country of residence charges you for the receiving of your item. 

STOCK AVAILABILITY

Q. The artwork I want is sold out, will you be making more?

Unfortunately not! If the original or print has the "sold out" symbol then that’s it. However, there will be more amazing artworks to buy in the future so keep an eye on our shop. Alternatively, why not sign up to our newsletter to stay in the loop on the release of new artworks, sales and upcoming exhibitions. 

Q. I added a print to my cart but when I got to checkout it said it was sold out.

Please note that if you add an item to cart it does not mean it's being held for you. Other online shoppers can still select the same item. If you are purchasing a limited edition or ‘one off’ item, you may find when you reach the final checkout page that items in your cart have sold out.

   

RETURNS POLICY

Q. I changed my mind, can I return my item?

No. Unfortunately there is a strict no 'rain checks' returns policy on all items. 

Q. I received my purchase and it is not what I ordered, can I return it?

Yes. In the unlikely event that your order is mixed up, we will happily send you the correct item. We will reimburse you for any cost incurred returning the incorrect item to us.

Q. I received my purchase and it is damaged or faulty, can I return it? 

Yes. If you receive an item that is damaged or faulty and this was not in the product description, we will happily replace (where possible) or refund your item. Please let us know about your situation by getting in contact via email, phone or social media and we will endeavour to sort it out straight away.

CHECKING OUT WITH PAYPAL EXPRESS

Please note that if you are checking out by using PayPal Express, you will first taken to the PayPal page to enter your credit card information and billing address. After this step, you will be shown available shipping methods.

STILL HAVE A QUESTION?

Please email us - jem@jemham.com and we will happily answer any further questions you may have.