Shipping, FAQs, T&Cs
SHIPPING
My open and limited edition prints are made in a different location to the original artworks. The shipping options and delivery times vary for these products.
For any tracking queries, please use the online tracking system for your listed delivery company in your order. e.g Australia Post, Pack n Send. If you require more details, you can contact them directly to inquire about your delivery.
Q. How long does delivery take?
Original Artworks
Original artworks are created and dispatched from my art studio in Fremantle, Western Australia. I send all original artwork orders with Australia Post or Pack n Send depending on the size.
-
Within Australia: As a guide, once payment has been received and your items have been processed (between 1 to 3 business days), the delivery time is typically 2 to 12 business days depending on your location in Australia. Regional Australia can take longer, up to 20 business days.
-
International deliveries: Once payment has been received and your items have been processed the delivery time is typically 5 to 20 business days depending on your location in the world.
Open and Limited Edition Prints
My open and limited edition prints are printed on order. Printing and processing usually takes 5 to 10 business days. The prints are sent with Australia Post.
-
Within Australia: Once payment has been received and your items have been printed, the delivery time is typically 2 to 6 business days for Parcel Post and 1 to 3 days for Express Post.
-
International deliveries: These are sent through Australia Post Express service to reduce the chance of damage. Once payment has been received and your items have been printed, the typical delivery times are as follows (subject to conditions stated on the Australia Post website):
-
New Zealand: 2 to 5 business days
-
USA: 3 to 6 business days
-
United Kingdom: 4 to 6 business days
-
Rest of the world: 5 to 20 business days
-
Q. What do I do if my order does not arrive after 30 days?
Please check your tracking details and contact the postal or delivery service for updates on your orders delivery status. As with any postal service, sometimes things can be delayed in transport. The postal services are the best people to discuss these issues with. If they are unable to assist you, please contact me directly. If the tracking for your order is empty or incorrect, please email me at jem@jemham.com and I will follow it up ASAP.
PO BOXES
Q. Do you deliver to P.O. Boxes?
This varies for different items due to their size which necessitates delivery by different couriers.
-
For original artworks which are sent with Pack n Send, they require a physical address and phone number for delivery within Australia and Internationally.
-
For open and limited edition prints sent with Australia Post, for the most part they are able to deliver to P.O. Boxes within Australia and Internationally.
There are a few countries, however, that will only accept shipments labelled with a P.O. Box address. Parcels travelling to these destinations will be returned to the sender if no P.O. Box is displayed. These countries are: Oman, Papua New Guinea, Qatar, Saudi Arabia, The United Arab Emirates. Please make sure to put your P.O. Box details in the ‘Notes / Additional Information’ box.
INTERNATIONAL ORDERS
Q. Do you ship internationally?
Yes.
Q. Do I have to pay duties and taxes on my overseas purchase?
Maybe. Please check this with customs in your country of residence. Some countries will withhold the items until you pay import duties, taxes and fees. In very rare cases customs may choose to inspect your item. Please note that I (Jem Ham) am not liable for any import duties, taxes, levies, or customs fees that your country of residence charges you for the receiving of your item.
STOCK AVAILABILITY
Q. The artwork I want is sold out, will you be making more?
Unfortunately not! If the original or print has the "sold out" symbol then that’s it. However, there will be more amazing artworks to buy in the future so keep an eye on our shop. Alternatively, why not sign up to our newsletter to stay in the loop on the release of new artworks, sales and upcoming exhibitions.
Q. I added a print to my cart but when I got to checkout it said it was sold out.
Please note that if you add an item to cart it does not mean it's being held for you. Other online shoppers can still select the same item. If you are purchasing a limited edition or ‘one off’ item, you may find when you reach the final checkout page that items in your cart have sold out.
RETURNS POLICY
Q. I changed my mind, can I return my item?
No. Unfortunately there is a strict no 'rain checks' returns policy on all items.
Q. I received my purchase and it is not what I ordered, can I return it?
Yes. In the unlikely event that your order is mixed up, I will happily send you the correct item. I will reimburse you for any cost incurred returning the incorrect item to us.
Q. I received my purchase and it is damaged or faulty, can I return it?
Yes. If you receive an item that is damaged or faulty and this was not in the product description, I will happily replace (where possible) or refund your item. Please let us know about your situation by getting in contact via email, phone or social media and I will endeavour to sort it out straight away.
STILL HAVE A QUESTION?
Please email me - jem@jemham.com and I will happily answer any further questions you may have.